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Community Guidelines

Community Manager
Community Manager



Community Guidelines

Welcome to the Granicus Community!


The mission of this online community is to provide a peer-to-peer and direct support channel for government staff and leaders using Granicus products and services, as well as peers in government who want a space to collaborate with others. It is a central location for education and thought leadership on best practices, where we also ideate with customers directly on how to improve and extend our products and services for the benefit of everyone.


Help us improve! Share your feedback and ideas by messaging Community Manager, @RachaelT, or emailing us at


Please remember that you may not share your registered account with any other individual, entity, or organization.


Communities such as this one are created by business organizations for their customers, partners or other enthusiasts.


While our community is aimed at Granicus customers and users, we welcome everyone with an interest in federal, state, and local government, as long as you observe these community rules:


  1. Be respectful.
    Respect people's time and attention by asking well-thought-out questions and sharing what you've learned so far in your experimentation or prior research. Respect people as individuals by keeping your tone positive and your comments constructive.


  1. Be relevant.
    Make sure your contributions are relevant to the mission of the community, to the specific discussion style and topic where you post. Please do not post duplicate messages in different areas of the community to avoid fragmenting discussion. If you have a new question, start a new thread rather than interrupting a conversation.


  1. Keep your word.
    Don't post anything that would violate any contractual agreements (copyright, trade secret, or otherwise) or nondisclosure agreements to which you are a party.


  1. Protect privacy - yours and others'.
    Don't share anything about yourself or your organization that you would not want to see on a road-side billboard. Share your business email address if you wish, but don't post personal information-your own or anyone else's (including contact information or any content that you receive in one-to-one communications) without the author's consent.


  1. Remember, this is user-generated content.
    You'll find plenty of good advice here, but remember that your situation, configuration, or implementation may vary from that of the individual sharing a solution. Some advice you find here may even be wrong. Apply the same good judgment here that you would apply to information anywhere on the Internet.


  1. No soliciting (for anything other than feedback).
    Solicitations are rarely relevant in communities such as this. If you have something you want members to join, participate in, or buy, please ask us first. We do reserve the right to remove posts that violate this rule as well as others.


The Granicus Logo and Granicus Employees

You will notice that some community members have a Granicus logo next to their names; this means they are Granicus employees. All employees are noted as such on their profiles.


Like you, they are members of the community around Granicus products, and we encourage them to share their knowledge and opinions here.


Feedback & Ideas

We want this to be the best community it can possibly be - so let us know what you think, or how we can help improve your experience on the Granicus Community by sending an email to


If you have questions for Granicus that cannot be discussed in the community, please contact:

We will be happy to help!


Flag inappropriate content for review

If you recognize any violation of these guidelines, please notify us within the community by choosing "Report Inappropriate Content" from the message's Options menu and let us know why you feel the content is inappropriate.


By using these forums you agree to follow these rules as well as the full Terms of Service for the Granicus Community. We thank you, and your fellow community members thank you.


If you have any questions about our guidelines, terms, or policies, let us know.