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Product Questions

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48 Posts

FAQs

This knowledge base area will be populated by our support team with frequently asked questions.

14 Posts

Activity in Get Help

Resolved! Autolookups within a filltask API triggered stage

Hi,I have a process stage being triggered automatically by the filltask API. This works and it sends the expected email on completion.Unfortunately, that stage needs to perform a lookup on a local database in order to collect some information that is...

Resolved! Where is API documentation?

Hello, we are new to Granicus and are currently implementing. I can't seem to find documentation on available APIs. Could someone please point me in the right direction? I'm particularly interested in OpenCities, OpenForms, and Peak APIs. Thank you

plancor by Changemaker
  • 1366 Views
  • 3 replies
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Amanda Copy Child-Spreadsheet function

Hello. I'm having issues with the "Copy Child-Spreadsheet" function in AMANDA 7, which I've used in the past to create many address records (often hundreds at a time) for new subdivisions without needing to manually edit each one. In the previous ver...

rprovinc by Changemaker
  • 1227 Views
  • 1 replies
  • 0 kudos

Feature Request-Customized ALT Text

Hi All, New admin here with the City of Portland. I've done some hunting around but I don't see any previous on this matter. The fact that the image title and the ALT text are inextricably linked presents numerous problems.Naming, finding images requ...

connorwa by Changemaker
  • 943 Views
  • 0 replies
  • 0 kudos

Error creating new Sharepoint API registrations

Hello, Is anyone else experiencing an issue with newly registered Sharepoint apps when it comes to the Granicus API integration? Historic ones are still working but for any new ones we are getting the following error code: {"error":{"code":"-21470248...

JackLowe by Changemaker
  • 3973 Views
  • 2 replies
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Forms Builder

Hello - I'm wondering if anyone with more expertise than I, may be able to help me. We have a live, test and dev environment and I wondered if it was possible to change navbar colour to visually indicate which environment you are operating in. Can th...

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jrigby by Changemaker
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Loop count for af:repeat

Hi all, I wonder if any of you have come to a definitive conclusion about the following that I've deployed within a process.The process generates a PDF report, based on the elements and comments that have been selected. Within each section, there is ...

Pest control - govService

As LB Hounslow starts its govService journey I'm curious to understand if anyone has built out a pest control process with online booking and payments. I feel for our pest control officer who is handling all requests by email and thinking that collea...

TonjJ by Changemaker II
  • 9738 Views
  • 2 replies
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Resolved! Progress bar

Hi,has anyone made a dynamic progress bar you can drop into a form?I've been looking at it and can find out how many tabs there are in a form and how many are complete but thought I'd check if anyone's already done it before I pull my hair out trying...

Resolved! Repeatable subform content in an html field

Hi, We are just starting out with GovService and have a question about whether this is possible? If a form contains a repeatable subform from a lookup integration is it possible to iterate through the returned rows in an html field for further custom...

RichG_MDDC by Changemaker III
  • 15799 Views
  • 2 replies
  • 0 kudos

Reporting

Hi, wanting to know what your thoughts are on Real-Time reporting, and if you don't use it what have you implemented in place of the datadump. Thanks

Sefton22 by Changemaker
  • 18116 Views
  • 1 replies
  • 0 kudos

Resolved! Obtaining save link URL

I am wanting to obtain the link that is generated when a user saves progress on a form. Is there anyway to do this using an integration?

Approaches to a warning about LiveManager?

Hi all, I am wondering: are other users seeing the following warning for LiveManager, and if so, what--if anything--are you doing about it? I've been in touch with support about this, but I won't get into that right now. I'm curious to know if others...

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BPXR99 by Changemaker
  • 15834 Views
  • 0 replies
  • 0 kudos

Make city/state fields static in form

Hi all! We are one of what I think is a handful of municipal governments that provide trash/sanitation service. We have set up our "sign up" form on the website. Sometimes the address field is coming in with different city and state information. I su...

CaseViewer Permissions

Within Dashboard we are currently able to set-up additional tabs (assigned to a specific Permission Group) and then anyone in that Permission group can access the tab. Within that tab, they can see and action all the cases for a specific process no m...

Filter for Duplicates in Service Index

Why does the Service Index duplicate only show the last 100 records, we have accounts I know are not duplicates and I know they are on the duplicate list but we cannot see them because the list only shows the last 100 possible duplicate accounts.Can ...

Notes on Cases solutions and suggestions please?

Hi, Can anybody please advise what they do in govService with regards to Notes.We are aware that there is the CaseNotes function, however it does not allow for form tokens to be used in the integrations, so we are unable to pull out of the process th...

Grey by Changemaker
  • 13573 Views
  • 1 replies
  • 0 kudos

Help/How to Guide for Self

Hi, We are about to launch our first service on the self platform and think it would benefit from a user guide to help the customer update/progress their cases in myservices. Would welcome any advice on what/how anyone else has gone about this.Many t...

Sefton22 by Changemaker
  • 22128 Views
  • 1 replies
  • 0 kudos

Tables / Matrix on Forms

Hello All, Just wondering if anybody has done anything on tables / Matrices within Forms Designer? I would like to be able to present a table to users to complete similar to the one below rather than having to have separate fields displayed one benea...

Riri by Changemaker III
  • 24958 Views
  • 2 replies
  • 0 kudos
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