Hi,I have a process stage being triggered automatically by the filltask API. This works and it sends the expected email on completion.Unfortunately, that stage needs to perform a lookup on a local database in order to collect some information that is...
Hello, we are new to Granicus and are currently implementing. I can't seem to find documentation on available APIs. Could someone please point me in the right direction? I'm particularly interested in OpenCities, OpenForms, and Peak APIs. Thank you
Hello. I'm having issues with the "Copy Child-Spreadsheet" function in AMANDA 7, which I've used in the past to create many address records (often hundreds at a time) for new subdivisions without needing to manually edit each one. In the previous ver...
I am a United States citizen currently overseas in China. I need to watch various public agency meetings (such as this one) hosted on Granicus for my work. Like many foreign websites, Granicus does not work in China. I use a VPN service to evade Chin...
Hi All, New admin here with the City of Portland. I've done some hunting around but I don't see any previous on this matter. The fact that the image title and the ALT text are inextricably linked presents numerous problems.Naming, finding images requ...
Hi everyone, the date format in forms, using tokens for todays date, is in UK format and pulls through to the CaseViewer summary fine in UK format. The 'Due Date' in CaseViewer, however, insists on coming through in US format so that the month and da...
Hello, Is anyone else experiencing an issue with newly registered Sharepoint apps when it comes to the Granicus API integration? Historic ones are still working but for any new ones we are getting the following error code: {"error":{"code":"-21470248...
Hello - I'm wondering if anyone with more expertise than I, may be able to help me. We have a live, test and dev environment and I wondered if it was possible to change navbar colour to visually indicate which environment you are operating in. Can th...
Hi, Is there a way to find the position as a number in a String. For example string "Today is Monday" I would like to search for the first space and return 6.Any suggestions with the built in functionsThanksAdrian
Hi all, I wonder if any of you have come to a definitive conclusion about the following that I've deployed within a process.The process generates a PDF report, based on the elements and comments that have been selected. Within each section, there is ...
As LB Hounslow starts its govService journey I'm curious to understand if anyone has built out a pest control process with online booking and payments. I feel for our pest control officer who is handling all requests by email and thinking that collea...
A Message from Granicus Chief Customer Officer, Gabriele Masili and Granicus Chief Product Officer, Bob Ainsbury We are reaching out about migrating from Data Dump to Realtime Reporting in govService. Some of you have contacted Granicus with concerns...
Hi,has anyone made a dynamic progress bar you can drop into a form?I've been looking at it and can find out how many tabs there are in a form and how many are complete but thought I'd check if anyone's already done it before I pull my hair out trying...
Hi, We are just starting out with GovService and have a question about whether this is possible? If a form contains a repeatable subform from a lookup integration is it possible to iterate through the returned rows in an html field for further custom...
Hello,I have a user who authenticates using Single Sign On in our environment for GovQA. The user selects stay signed in and checks the box. However whenever using Google Chrome, they continue to be signed out of GovQA. I am unable to determine where...
Hi, wanting to know what your thoughts are on Real-Time reporting, and if you don't use it what have you implemented in place of the datadump. Thanks
I am wanting to obtain the link that is generated when a user saves progress on a form. Is there anyway to do this using an integration?
Hi all, I am wondering: are other users seeing the following warning for LiveManager, and if so, what--if anything--are you doing about it? I've been in touch with support about this, but I won't get into that right now. I'm curious to know if others...
Hi all! We are one of what I think is a handful of municipal governments that provide trash/sanitation service. We have set up our "sign up" form on the website. Sometimes the address field is coming in with different city and state information. I su...
This question has been moved to the Amanda community group.
Within Dashboard we are currently able to set-up additional tabs (assigned to a specific Permission Group) and then anyone in that Permission group can access the tab. Within that tab, they can see and action all the cases for a specific process no m...
Hi community,I'm curious to learn more about AMANDA products and features. Do you have any document to share?ThanksMesh
Why does the Service Index duplicate only show the last 100 records, we have accounts I know are not duplicates and I know they are on the duplicate list but we cannot see them because the list only shows the last 100 possible duplicate accounts.Can ...
I get no error message just uploads fail on uploading attachments of pdfs or jpg to GovQA. Got the newest browsers but Firefox allows the upload with no issue. Any ideas?
Moved to Amanda Customers group
On govService forms, by default the form section tabs are a very pale blue. Also, the back, cancel and next buttons, etc are all pale blue. Is it possible to change these to match your website colours and if so, where in the settings would this be ch...
Hi, Can anybody please advise what they do in govService with regards to Notes.We are aware that there is the CaseNotes function, however it does not allow for form tokens to be used in the integrations, so we are unable to pull out of the process th...
We have a few forms that are using the FillTask API. In one case we have a third party sending back a 'complete' status. In this case we send the information to third party software, then once this has been completed it sends back a 'complete' to the...
Hi, We are about to launch our first service on the self platform and think it would benefit from a user guide to help the customer update/progress their cases in myservices. Would welcome any advice on what/how anyone else has gone about this.Many t...
Hello All, Just wondering if anybody has done anything on tables / Matrices within Forms Designer? I would like to be able to present a table to users to complete similar to the one below rather than having to have separate fields displayed one benea...
